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FOI Transparency Seal

Citizen's Charter

2020 Edition

PrimeWater Mabalacat City (as monitored by Mabalacat City Water District)

Availability:
Main Office:
Mon - Fri, 8:00 AM – 5:00 PM
(No noon break)
Camachiles Sub-Office:
7:00 AM – 4:00 PM
(With noon break)
Mawaque Sub-Office:
7:00 AM – 4:00 PM
(With noon break)
Madapdap Sub-Office:
7:30 AM – 4:30 PM
(With noon break)

External Services

  • 1. New Service Connection (NSC)
    • Stage 1: Inquiry / Survey / Contract Printing
      • Office or Division: Customer Service Division, Finance Department (Cashiering Section), Engineering Department (NSC Section)
      • Classification: Simple
      • Type of Transaction: P2C (PrimeWater to Citizen), P2B (PrimeWater to Business), P2G (PrimeWater to Government)
      • Who may avail: All interested residents, commercial establishments, and government entities within the service coverage area of Mabalacat City Water District and PrimeWater Mabalacat.
      Checklist of Requirements
      Residential
      • Photocopy of one (1) valid ID
      • Proof of Ownership (Land Title or Deed of Sale)
      • Barangay Certification for water service connection
      Commercial
      • Photocopy of one (1) valid ID
      • Photocopy of Land Title or Notarized Lease Contract (if tenant/lessee)
      • Business Permit / Mayor’s Permit / DTI Registration
      • Barangay Certification
      Government
      • Photocopy of Company ID
      • Authorization from Head of Office
      • Barangay Certification for water service connection
      Where to Secure:

      Applicant

      CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

      Applicant personally applies for New Service Connection at the Customer Service Division, queue in if needed

      Interviews applicant and input applicant’s complete information on Customer Services Utilities Management System (CSUMS).

      		 None 10 minutes Customer Service Specialist

      Provide the appropriate checklist of NSC requirements depending on the location and type of application

      		 None 2 minutes Customer Service Specialist

      Give necessary information regarding survey schedule & answer all customer queries on the application process

      		 None 5 minutes Customer Service Specialist

      CSS forwards application to Customer Service Supervisor

      		 None 2 minutes Customer Service Specialist

      From Head of Customer Services Section, Surveyor receives application form, records and distributes to surveyor (per designated area) and schedule for site inspection

      		 None 5 minutes
      • Head of Customer Services Section
      • Field Surveyor

      Surveyor conducts site inspection and accomplish Cost of Fittings and Materials Form (CFMF)

      		 None 30 minutes Field Surveyor

      Surveyor conducts site inspection and accomplish Cost of Fittings and Materials Form (CFMF)

      		 None 30 minutes Field Surveyor

      Surveyor submits CFMF to Field Services Supervisor for review, approval and closure of job order at the CSUMS

      		 None 5 minutes
      • Field Surveyor
      • Field Service Supervisor

      Field Service Supervisor submits approved CFMF to Head of Customer Services Division for review and final approval

      		 None 5 minutes
      • Field Service Supervisor
      • Head of Customer Services Division

      Distributes all approved CFMF to respective offices (Main & Sub-Offices)

      		 None 5 minutes Customer Service Specialist

      Applicant presents the requirements

      CSS evaluates the completeness and validity of all requirements. If complete, gets the CFMF and proceeds to the processing of the NSC application

      		 None 3 minutes Customer Service Specialist

      CSS creates a ticket and job order for installation and posts appropriate charges and print out NSC contracts

      		 None 10 minutes Customer Service Specialist

      Applicant receives payment slip

      CSS prepares payment slip and issue to applicant for payment to the cashier

      		 None 1 minute Customer Service Specialist

      Applicant proceeds to Cashier, presents payment slip bearing all charges listed on the CFMF

      Cashier receives payment slip and issue Official Receipt (OR)
      1. Registration and Application
        • Residential / Government: P800.00
        • Commercial: P1,500.00
      2. Cost of fittings and materials (determined upon actual survey)
      3. Miscellaneous Fees: P345.00
      4. Boring Fee: P1,000.00
      5. Breaking & Restoration Fee: P500.00 / l.m.
      6. Excavation Fee (in excess of 10 l.m.): P10.00 / l.m.
      		 5 minutes Cashier

      Applicant presents O.R. to CSS and signs printed NSC contracts

      CSS hand over the NSC Contract to applicant for signature

      		 None 2 minutes Customer Service Specialist
      CSS double checks all the pages of the signed contracts including pertinent documents attached None 1 minute Customer Service Specialist

      CSS forwards the processed contract with corresponding attachments to Head of CS Section including the Job Order for Installation for checking and logging

      		 None 1 minute
      • Customer Service Specialist
      • Head of Customer Services Section

      Head of CS Section forwards the NSC contracts to CS Division Head for signature. Job Order for Installation will be forwarded to the Lead man of Meter Maintenance/NSC Section for scheduling

      		 None 2 minutes
      • Head- CS Division
      • Head- CS Section
      • Lead Man- Meter Maintenance, NSC Section
      Estimated Total Processing Time: 2 to 3 Working Days
    • Stage 2: Installation
      • Office or Division: Customer Service Division and Engineering Department (NSC Section)
      • Classification: Simple/Complex
      • Type of Transaction: P2C (PrimeWater to Citizen), P2B (PrimeWater to Business), P2G (PrimeWater to Government)
      • Who may avail: All interested residents, commercial establishments, and government entities within the service coverage area of Mabalacat City Water District and PrimeWater Mabalacat.
      Checklist of Requirements
      Residential
      • Photocopy of one (1) valid ID
      • Proof of Ownership (Land Title or Deed of Sale)
      • Barangay Certification for water service connection
      Commercial
      • Photocopy of one (1) valid ID
      • Photocopy of Land Title or Notarized Lease Contract (if tenant/lessee)
      • Business Permit / Mayor’s Permit / DTI Registration
      • Barangay Certification
      Government
      • Photocopy of Company ID
      • Authorization from Head of Office
      • Barangay Certification for water service connection
      Where to Secure:

      Applicant

      CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

      Lead man of NSC Section schedules Maintenance personnel for the actual setting-up of the NSC application

      		 None
      • 2 to 3 working days (simple works)
      • 3 to 5 working days (NSC w/ breaking/excavation, boring, restoration)
      		 Lead Man- Meter Maintenance, NSC Section

      Liaison Aide closes the job order for installation and inputs in the CSUMS the Meter number, meter brand, date installed and personnel who installed the meter

      		 None 5 minutes Liason Aide

      Accounts Officer assigns Account number to the newly installed water service connection

      		 None 3 minutes Billing Accounts Officer
      Estimated Total Processing Time: 2 to 5 Working Days
  • 2. Payment of Water Bill
    • Office or Division: Customer Service Division, Finance Department (Cashiering Section), Engineering Department (NSC Section)
    • Classification: Simple
    • Type of Transaction: P2C (PrimeWater to Citizen), P2B (PrimeWater to Business), P2G (PrimeWater to Government)
    • Who may avail: Active Concessionaires of Mabalacat City Water District and PrimeWater Mabalacat.
    Checklist of Requirements
    • Statement of Account (SOA) or provides any account information (Account Number, Account Name)
    Where to Secure:

    Customer

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Customer presents Statement of Account or provides any account information (Account Number, Account Name) and gives payment.

    Cashier verifies outstanding bill, accepts payment and issues Official Receipt (OR)

    		 Actual Bill Presented 2 minutes Cashier

    Receives and checks OR. Count loose change, if any.

    		 Customer

    Cashier provides and explains to customer the Customer Satisfaction Feedback Form (CSFF).

    		 None 4 minutes Cashier
    Customer fills up CSFF

    Cashier receives accomplished CSFF. Drop to suggestion box.

    		 None 4 minutes Cashier
    Estimated Total Processing Time: 6 minutes
  • 3. Reconnection of a Padlocked Water Service Connection
    • Office or Division: Customer Service Division and Finance Services Department (Cashiering Section)
    • Classification: Simple
    • Type of Transaction: P2C (PrimeWater to Citizen), P2B (PrimeWater to Business), P2G (PrimeWater to Government)
    • Who may avail: All Disconnected Concessionaires of Mabalacat City Water District and PrimeWater Mabalacat w/ padlocked water service connection.
    Checklist of Requirements
    • Statement of Account (SOA) or provides any account information (Account Number, Account Name)
    Where to Secure:

    Customer

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Customer presents Statement of Account (SOA) to the Customer Service Specialist (CSS) for Reconnection.
    • CSS checks the General Ledger for the date of disconnection, water bill arrears and other unpaid fees (if any) of the customer. If account is disconnected on the same day, only the total amount of water bill must be settled, reconnection fee is waived.
    • If the customer requests for reconnection and pays after the disconnection date onwards, CSS should inform the customer of the Php200 reconnection fee on top of the water bill arrears.
    • Total amount of Water Bill arrears
    • Total amount of Water Bill arrear + P200.00 Reconnection Fee
    		2 minutes Customer Service Specialist

    CSS creates a ticket and makes a Job Order for reconnection; and charge the reconnection fee, if applicable. (Go to File- Click Ticketing and Create Job Order for Reconnection).

    		 None 2 minutes Customer

    Customer Presents payment slip to the cashier and pay the total amount

    After creating the ticket and printing the job order, CSS gives payment slip to the customer on the total amount they need to pay to be presented to the cashier.

    Total amount as per Payment Slip issued

    		 2 minutes
    • Customer Service Specialist
    • Cashier

    CSS signs on the printed Job Order for reconnection. CSS checks and indicates the OR Number on the Job Order.

    None

    		 2 minutes Customer Service Specialist

    After payment, CSS will change the status of the account from “DISCONNECTED” to “ACTIVE” in the system.

    None

    		 1 minute Customer Service Specialist

    CSS informs the customer that water service connection will be reconnected between 3:00 p.m. to 5:00 p.m. of the same day by the Field Personnel.

    None

    		 3 minutes Customer Service Specialist
    Field Reconnection

    • Main Office - CSS logs all Job Orders before forwarding to the Head of Field Services Section for distribution to respective field personnel who will do the reconnection.
    • Sub-Offices - CSS logs all job orders for reconnection and informs via handheld radio the assigned Field personnel for the reconnection.

    None

    		 2 minutes
    • Customer Service Specialist
    • Head- Field Services Section

    Disconnector/Reconnector receives the Job Order and performs the reconnection on the prescribed schedule for padlocked accounts (3:00 p.m. – 5:00 p.m.).

    None

    		 15 minutes Disconnector / Reconnector
    • Main Office - CSS logs all Job Orders before forwarding to the Head of Field Services Section for distribution to respective field personnel who will do the reconnection.
    • Sub-Offices - CSS logs all job orders for reconnection and informs via handheld radio the assigned Field personnel for the reconnection.

    None

    		 2 minutes
    • Customer Service Specialist
    • Head- Field Services Section
    Estimated Total Processing Time: 1 working day
  • 4. Reconnection of a Water Service Connection with Removed Meter that is Less than 3 Months Disconnected
    • Office or Division: Customer Service Division and Finance Services Department (Cashiering Section)
    • Classification: Simple
    • Type of Transaction: P2C (PrimeWater to Citizen), P2B (PrimeWater to Business), P2G (PrimeWater to Government)
    • Who may avail: All Disconnected Concessionaires of Mabalacat City Water District and PrimeWater Mabalacat with Removed Meter that is Less than 3 Months Disconnected.
    Checklist of Requirements
    • Statement of Account (SOA) or provides any account information (Account Number, Account Name)
    Where to Secure:

    Customer

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Customer presents the Statement of Account to the Customer Service Specialist (CSS) for Reconnection of disconnected account.

    CSS checks the General Ledger for the date and type of disconnection of the account.

    		 None 2 minutes Customer Service Specialist

    If the account is disconnected through removed meter, CSS creates a Ticket for Reconnection-Removed Meter followed by the creation of a Job Order which will include the following items: water meter, tailpiece and Teflon tape.

    		 None 3 minutes Customer Service Specialist

    If the account is disconnected through removed meter, CSS creates a Ticket for Reconnection-Removed Meter followed by the creation of a Job Order which will include the following items: water meter, tailpiece and Teflon tape.

    		 None 3 minutes Customer Service Specialist
    • If account is disconnected on the same day, only the total amount of water bill must be settled, reconnection fee is waived.
    • If the customer requests for reconnection and pays after the disconnection date onwards, CSS should inform the customer of the P200 reconnection fee on top of the water bill arrears.
    • Total amount of Water Bill arrears
    • Total amount of Water Bill arrear + P200.00 Reconnection Fee
    		 2 minutes Customer Service Specialist
    Customer presents slip and pays to Cashier

    After creating the ticket and printing the job order, CSS gives payment slip to the customer with the total amount to be paid.

    		 Total amount as per payment slip 2 minutes
    • Customer Service Specialist
    • Cashier

    CSS signs on the printed Job Order for reconnection. CSS checks and indicates the OR Number on the Job Order.

    		 None 2 minutes Customer Service Specialist

    After payment, CSS will change the status of the account from “DISCONNECTED” to “ACTIVE” in the system.

    		 None 1 minute Customer Service Specialist

    CSS informs the customer that water service connection will be reconnected on the same day by the Field Personnel.

    		None 3 minutes Customer Service Specialist
    Field Reconnection
    • Main Office - CSS logs all Job Orders before forwarding to the Head of Field Services Section for distribution to respective field personnel who will do the reconnection.
    • Sub-Offices - CSS logs all job orders for reconnection and informs via handheld radio the assigned Field personnel for the reconnection.
    		 None 2 minutes
    • Customer Service Specialist
    • Head of Field Services Section

    Disconnector/Reconnector receives the Job Order, requests water meter from the warehouse and performs the reconnection of the account with removed meter

    		 None 2 hours Disconnector / Reconnector
    • Main Office - CSS logs all Job Orders before forwarding to the Head of Field Services Section for distribution to respective field personnel who will do the reconnection.
    • Sub-Offices - CSS logs all job orders for reconnection and informs via handheld radio the assigned Field personnel for the reconnection.
    		 None 2 minutes
    • Customer Service Specialist
    • Head of Field Services Section
    Estimated Total Processing Time: 1 working day after the concessionaire settled obligations
  • 5. Reconnection of a Water Service Connection with Removed Meter or Permanently Disconnected Meter that is More than 3 Months Disconnected
    • Office or Division: Customer Service Division, Finance Services (Cashiering Section) and Engineering Department
    • Classification: Complex
    • Type of Transaction: P2C (PrimeWater to Citizen), P2B (PrimeWater to Business), P2G (PrimeWater to Government)
    • Who may avail: All Disconnected Concessionaires of Mabalacat City Water District and PrimeWater Mabalacat with Removed Meter or Permanently Disconnected Meter that is More than 3 Months Disconnected.
    Checklist of Requirements
    • Statement of Account (SOA) or provides any account information (Account Number, Account Name)
    Where to Secure:

    Customer

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Customer presents the Statement of Account to the Customer Service Specialist (CSS) for Reconnection of disconnected account.

    CSS checks the General Ledger for the date and type of disconnection of the account.

    		 None 2 minutes Customer Service Specialist

    CSS creates a ticket for Survey of Reconnection.

    		 None 2 minutes Customer Service Specialist

    Lead man of surveyor gets all job orders from the Head of the Customer Services Section and distributes them to surveyors according to their area of assignment.

    		 None 5 minutes
    • Lead man of Surveyor
    • Head of Customer Services Section

    Meets surveyor on site for actual survey.

    Surveyor proceeds to site for actual survey of the disconnected account to identify if acceptable for reconnection and discusses with customer if there are fittings that needs to be replaced or missing to be indicated on the Cost of Fittings and Materials Form (CFMF).

    		 None 15 minutes Field Surveyor

    Field Surveyor submits the CFMF for review & approval to the Head of the Field Services Section. Then, it shall be forwarded to the Head of the Customer Services Division for final approval.

    		 None 10 minutes
    • Field Surveyor Head
    • Field Services Section
    • HHead-Customer Services Division

    Customer reports back to office for creation of Job Order

    CSS pulls out the CFMF from file and explains the details to the customer. If customer agrees with the payment of fees, the processing continues with the creation of ticket and job order for reconnection. CSS inputs the charges of reconnection fee and other necessary fittings as reflected in the CFMF. Ticket and Job Order to be transmitted to the Eng’g Department.

    		 None 5 minutes Customer Service Specialist

    Customer presents the payment slip to the cashier and pays the total amount

    After printing of the job order, CSS gives payment slip to the customer reflecting the total amount they need to pay, to be presented to the cashier.

    		 Total amount as reflected on the payment slip 2 minutes
    • Customer Service Specialist
    • Cashier

    CSS signs on the printed Job Order for reconnection. CSS checks and indicates the OR Number on the Job Order.

    		 None 2 minutes Customer Service Specialist

    After payment, CSS will change the status of the account from “DISCONNECTED” to “ACTIVE” in the system.

    		 None 1 minute Customer Service Specialist

    CSS informs the customer that water service connection will be reconnected within 2 – 3 working days.

    		 None 3 minutes Customer Service Specialist

    CSS gives the JO to the Head, Customer Services Section for forwarding to the Engineering Department.

    		 None 5 minutes
    • Head - Customer Services Section
    • Lead man - Maintenance Section

    Engineering Lead man receives the Job Order Ticket and schedules the reconnection to Maintenance personnel.

    		 None 2 minutes Lead man - Maintenance Section

    Maintenance personnel receives the Job Order, requests water meter and other necessary fittings from the warehouse and performs the reconnection of the account with removed meter.

    		 None 2 hours
    • Lead man - Maintenance Section
    • Maintenance personnel
    Estimated Total Processing Time: 3 – 4 working days
  • 6. Service and Maintenance Requests
    • Office or Division: Customer Service Division, Finance Services (Cashiering Section) and Engineering Department
    • Classification: Simple
    • Type of Transaction: P2C (PrimeWater to Citizen), P2B (PrimeWater to Business), P2G (PrimeWater to Government)
    • Who may avail: All Disconnected Concessionaires of Mabalacat City Water District and PrimeWater Mabalacat with Removed Meter or Permanently Disconnected Meter that is More than 3 Months Disconnected.
    Checklist of Requirements
    • Information and details of the maintenance or service being requested may be obtained via SMS, telephone calls, hotline number reports/calls, written reports/requests or via personal visits to PWMC/MCWD
    Where to Secure:

    Customer/Concerned Citizen

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Customer provides the details of a specific service request he/she intends to report.

    Customer Service Specialist (CSS) obtains the following information from the customer:

    • Account name / number and complete address of the water service connection or the Name and Contact information of the person requesting the service.
    • Description of damage or problem
    		 None 3 minutes Customer Service Specialist (CSS)

    CSS creates a Ticket and makes a Job Order on the “Customer Services Utilities Management System” for the service request.

    		 None 3 minutes Customer Service Specialist (CSS)

    CSS prepares Payment Slip for fees and charges, if any:

    • For customers requesting voluntary disconnection, water bill/charges (if any) has to be settled prior the disconnection of the water service connection
    • Fittings for charging or for replacement should be settled prior to repair or installation.
    		 None 2 minutes Customer Service Specialist (CSS)

    Customer presents payment slip and pays fees and charges

    Cashier receives payment Slip, accepts payment & issues Official Receipt (O.R.)

    		 Water Bill plus fittings / other charges (if any) 2 minutes Cashier

    Customer presents O.R. to CSS as proof of payment for materials and charges

    CSS informs customers of the duration of the service request/maintenance order.

    		 None 1 minute Customer Service Specialist (CSS)

    CSS forwards the processed Job Order to Head of Customer Services Section for checking and logging and forwards the same to the Lead man - Maintenance Section and Lead man of Meter Maintenance/NSC Section for scheduling

    		 None 1 minute
    • Customer Service Specialist
    • CS Supervisor
    • Lead Man - Meter Maintenance/NSC Section
    • Lead Man - Maintenance Section

    Lead man- Maintenance Section and Lead man of Meter Maintenance/NSC Section receives and distributes the job orders to maintenance personnel for execution of job order request.

    		 None
    • 4 - 8 hours for Service Request
    • 1- 3 hours for Maintenance Request
    • Lead Man - Meter Maintenance/NSC Section
    • Lead Man - Maintenance Section
    Estimated Total Processing Time:
    • For Service Request: within 24 hrs. (under normal condition, except Restoration)
    • For Maintenance Request: 2 to 3 working days (under normal condition)

Other Services

  • 1. Senior Citizen’s Utility Discount
    • Office or Division: Customer Service Division
    • Classification: Simple
    • Type of Transaction: P2C (PrimeWater to Citizen)
    • Who may avail: All qualified senior citizen Concessionaires of Mabalacat City Water District and PrimeWater Mabalacat.
    Checklist of Requirements

    1. Valid I.D. for proof of age and citizenship

      • Senior Citizen I.D. issued by Mabalacat City Office of the Senior Citizen Affairs (OSCA)
      • Philippine Passport
      • Driver's License
      • Voter's I.D.
      • SSS / GSIS
      • PRC I.D.
      • Postal I.D.

    2. Proof of Billing

      • Latest PWMC / MCWD Statement of Account
    Where to Secure:

    Customer

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Customer inquires how to avail the service.

    Customer Service Specialist (CSS) discusses process and requirements.

    		 None 5 minutes Customer Service Specialist (CSS)

    CSS asks applicant if the service connection being applied for senior citizen discount is under the name of the senior citizen applicant.

    If Yes, proceed to Step 3. If No, suggest and discuss the process of Change Name service to applicant (Refer to Change Name service process).

    		 None 1 minute Customer Service Specialist (CSS)

    CSS checks completeness, accuracy, and validity/authenticity of applicant’s submitted requirements.

    		 None 2 minutes Customer Service Specialist (CSS)

    CSS updates the customer’s ledger in the system to reflect the senior citizen discount.

    		 None 1 minute Customer Service Specialist (CSS)
    Estimated Total Processing Time: 9 minutes
  • 2. Request for Change of Account Name
    • Office or Division: Customer Service Division, and Finance Services (Cashiering Section)
    • Classification: Simple
    • Type of Transaction: P2C (PrimeWater to Citizen), P2B (PrimeWater to Business), P2G (PrimeWater to Government)
    • Who may avail: All Concessionaires of Mabalacat City Water District and PrimeWater Mabalacat.
    Checklist of Requirements
    1. Proof of ownership
    2. Valid ID of previous owner
    3. Valid ID of applicant
    Where to Secure:

    Customer

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Customer inquires how to avail the service.

    Customer Service Specialist (CSS) discusses process & requirements.

    		 None 3 minutes Customer Service Specialist (CSS)

    Customer applies and submit requirements

    CSS checks completeness, accuracy, and validity/authenticity of applicant’s submitted requirements.

    		 None 2 minutes Customer Service Specialist (CSS)

    CSS updates the customer’s information in the CSUMS to reflect the name of the new account holder.

    		 None 1 minute Customer Service Specialist (CSS)

    CSS prepares ticket for the job order of change name. CSS prints two (2) copies (1 for cashier, 1 to be attached in the change name contract).

    		 None 2 minutes Customer Service Specialist (CSS)

    Customer pays change name fee to Cashier and presents Official Receipt (OR) to CSS.

    Cashier issues O.R.

    Relative of previous owner - P200.00, if not, P700.00

    		 6 minutes Cashier

    Customer signs the contract.

    CSS processes water service connection contract.

    		 None 10 minutes Customer Service Specialist (CSS)
    Estimated Total Processing Time: 24 minutes

Mabalacat City Water District

Internal Services

  • 1. Recruitment and Selection Procedure
    • Office or Division: Administrative Services Dept - Human Resources Section
    • Classification: Highly Technical
    • Type of Transaction: G2C – Government to Citizen
    • Who may avail: All qualified and interested applicants
    Checklist of Requirements
    1. Cover Letter/Application Letter
    2. Fully accomplished Personal Data Sheet with recent passport sized picture (CS Form #212, revised 2018) which can be downloaded at www.csc.gov.ph
    3. Performance Rating (latest)
    4. Photocopy of certificate of eligibility/rating/license
    5. Photocopy of Transcript of Records
    Where to Secure:

    Applicant

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Prepare Request of Publication of Vacant Positions (CSC Form #9) to be signed by the GM.

    		 None 5 minutes AGSO A

    Submit signed CSC Form No. 9 to CSC Field Office for publication at CSC Website and to be posted at the MCWD website, MCWD Bulletin Boards, and in at least three (3) conspicuous places within the agency.

    		 None
    • 3 hours
    • At least 10 calendar days for publication/posting
    		 AGSO A

    Prepare memorandum to notify interested employees within the agency and have it signed by the GM.

    		 None 2 minutes AGSO A

    Apply for the desired position and submit complete requirements.

    Received applications and submitted documentary requirements and verifies them as to its completeness.

    		 None 2 minutes / applicant AGSO A

    Prepare detailed list of applicants for submission to HRMPSB.

    		 None 10 minutes
    • AGSO A
    • HRMPSB Secretariat

    Evaluate and screened applications and prepare shortlisted candidates list to be sent Notice of Examination.

    		 None 3 minutes / applicant
    • AGSO A
    • HRMPSB Secretariat
    • Received Notice of Examination Letter indicating the time and date of examination (qualified applicants).
    • Received Thank you letter (non-qualified applicants)

    Prepare and send Notice of Examination for qualified applicants and Thank you letter for non-qualified applicants.

    		 None 2 minutes / applicant
    • AGSO A
    • HRMPSB Secretariat

    Appear personally on the scheduled date of examination and interview

    Administer Applicants Examination and Interview.

    		 None Exam / Interview - 3 days HRMPSB

    Evaluation, deliberation, ranking and endorsement of qualified applicants.

    		 None 2 hours HRMPSB

    Selection of qualified applicants from the HRMPSB Ranking.

    		 None 1 hour General Manager

    Received list of additional requirements

    Advise selected applicant of additional requirements, if any.

    		 None 2 minutes / appointee AGSO A

    Submit complete additional requirements

    Receive and verify submitted additional requirements and inform the appointee on start date and schedule of orientation and oath of office.

    		 None 3 minutes AGSO A

    Attend new employee orientation

    Facilitate new employee orientation.

    		 None 4 hours SIRDO A

    Prepare appointment papers / documents for signature.

    		 None 4 hours SIRDO A

    Signed appointment papers.

    		 None 5 minutes
    • HRMPSB Chairman
    • HRMO
    • General Manager
    Sign appointment papers

    Submit signed appointment papers to CSC field office (within 30 days upon oath of office and assumption of duty).

    		 None 3 hours AGSO A
    Estimated Total Processing Time: 13 days 16 hours & 34 minutes
  • 2. Release of Terminal Leave Benefits Procedure
    • Office or Division: Administrative Services Dept - Human Resources Section
    • Classification: Simple
    • Type of Transaction: G2C – Government to Citizen
    • Who may avail: Resigned/Retired/Separated employees of Mabalacat City Water District
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    Duly accomplished and signed Clearance Form Human Resources Section
    GSIS Clearance Government Service Insurance System
    Exit Statement of Assets, Liabilities and Net worth Applicant
    Duly accomplished TLB application Applicant

    Notarized copy of:

    • Affidavit of Undertaking to deduct all financial obligations, if any
    • Sworn Statement of No Pending Case
    		 Applicant
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Upon acceptance of resignation or approval of retirement, secure a clearance form, Leave form, Affidavit of Undertaking to deduct all financial Obligations and Sworn Statement of No Pending Case from HR section

    Provide the following forms and templates :

    • Employee Clearance Form
    • Affidavit of Undertaking
    • Sworn Statement
    • Leave Form
    		 None 30 minutes AGSO A
    • Fill out the forms completely and have them signed by concerned departments
    • Have the undertaking and sworn statement notarized
    • Secure clearance from GSIS or Certificate of Loan Balance, if applicable
    • Prepare exit SALN
    		 None Upon submission of all required documents Applicant

    Once complete, submit all the requirements for processing

    Received, check and validate all documents submitted

    		 None 25 minutes AGSO A

    If documents submitted are complete:

    • Compare TLB with GSIS Loan balance (if any)
    • If no loan, prepare computation of Terminal Leave Benefits, Certificate of Leave Balance and Request for Check Preparation, have them signed and submit to Finance Department
    • If TLB greater than loan, advise Finance dept. to prepare check payable to the applicant and GSIS and provide the payable amount for each.
    • If TLB lesser than loan, inform Finance dept. to prepare check payable to GSIS
    		 None 20 minutes AGSO A

    Verifies the Completeness of Documents, if okay, Prepare Budget Requisition and Status, Generate Budget Utilization Request, Prepare Journal Entry Voucher and Disbursement Voucher, have them sign and Send to Cashier for check preparation

    		 None 10 minutes
    • Sr. Corporate Accountant
    • Corp. Budget Specialist
    • Chief Corporate Accountant

    Issue check and have it sign by the authorized signatories

    		 None 5 minutes Cashier

    If applicable, receive the check and acknowledge receipt on the voucher

    Release the check and ask to acknowledge on the Disbursement Voucher

    		 None 1 minute Cashier
    Estimated Total Processing Time: 1 hour 31 minutes
  • 3. Acceptance of Payments/Collections
    • Office or Division: Finance Office/Section
    • Classification: Complex
    • Type of Transaction: G2C-Government to Citizen, G2B- Government to Business
    • Who may avail:
      • Former employees of MCWD with Disallowances
      • Current employees of MCWD with excess Cash Advance
      • Private Partner of MCWD
    Checklist of Requirements
    • Former and Current Employees: Full name
    • Private Partner:
      • Complete set of Voucher with details of payment
      • Transmittal Summary of MCWD Official Water Bill Receipt
      • With Complete Attached Blue copy
    Where to Secure:

    Payor

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Present SOA or other required documents

    Validate amount due and verify account information.

    		 None 3 minutes Cashier

    Pay the amount due
    • Receive, count and Validate authenticity of bills for cash payment.
    • Receive and verify check amount and completeness of details and signatures for Check Payment
    		 Depends on validated amount due 2 minutes Cashier

    Secure copy of Official Receipt

    Print and Issue Official Receipt

    		 None 2 minutes Cashier
    Estimated Total Processing Time: 7 minutes
  • 4. Processing of Payment for Regular Transactions with Purchase Request (PR) and Purchase Order (PO)
    • Office or Division: Finance Office/Section, Property Section and Office of the General Manager
    • Classification: Simple
    • Type of Transaction: G2C-Government to Citizen, G2B-Government to Business, G2G-Government to Government
    • Who may avail: Suppliers, Government Offices/Agencies and Other Private Companies and Individuals
    Checklist of Requirements
    • Supplier:
      • Signed Purchase Order
      • Billing Statement/Statement of Account
      • Delivery Receipt
      • Sales Invoice
    • Inventory Custodian:
      • Purchase Request
      • Purchase Order/Job Order
      • Pre and Post Repair Report (if applicable)
      • Waste Report (if applicable)
      • Quotation or Bidding document (whichever is applicable)
    Where to Secure:

    Supplier

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Deliver goods/services together with Billing Statement or Sales Invoice and Delivery Receipt

    Check and inspect goods received versus the items indicated in the billing statement or sales invoice and delivery receipt.

    		 None 30 minutes Supervising Materials Planning Officer

    Transmit all required documents for check processing to Finance Personnel.

    		 None 2 minutes Supervising Materials Planning Officer

    Check completeness and validate all documents received.

    		 None 10 minutes Des. Administration Service Assistant C

    Prepare Budget Requisition Status to Generate Budget Utilization Request.

    		 None 5 minutes Des. Corporate Budget Specialist B

    Prepare Journal Entry Voucher (JEV) and Disbursement Voucher (DV) and Withholding Tax Certificate.

    		 None 5 minutes Sr. Corp. Accountant C

    Review the completeness and accuracy of supporting documents. Sign on the DV, JEV and other relevant documents.

    		 None 3 minutes Chief Corp. Accountant B

    Prepare Bank Check and transmit to the Office of General Manager.

    		 None 3 minutes Cashier

    Approve the DV and sign the Bank Check.

    		 None 2 minutes General Manager

    Receive Bank Check and acknowledge receipt by signing at Received portion of Disbursement Voucher.

    Receive and release the duly signed Bank Check.

    		 None 2 minutes Cashier
    Estimated Total Processing Time: 1 hour 2 minutes

External Services

  • 5. Request for Documents by PrimeWater
    • Office or Division: Office of the General Manager
    • Classification: Simple
    • Type of Transaction: G2P – Government to PrimeWater
    • Who may avail: Authorized Employee of PrimeWater Mabalacat
    Checklist of Requirements
    • Request Letter
    Where to Secure:

    Mabalacat City Water District

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Submit Letter requesting for pertinent documents

    Accept Letter and acknowledge receive thereof.

    		 None 2 minutes
    • Records Assistant
    • Executive Assistant

    Endorse letter to the General Manager.

    		 None 1 minute Executive Assistant

    Approve/Deny the request for documents.

    		 None 2 minutes General Manager

    Photocopy the requested documents and stamps it at Certified True Copy of the original document.

    		 None 10 minutes Records Assistant

    Accept the requested document and acknowledges receipt

    Issue the requested document to PrimeWater Employee.

    		 None 2 minutes Records Assistant
    Estimated Total Processing Time: 17 minutes
  • 6. Acceptance of Reports and Other Communications by PrimeWater
    • Office or Division: Office of the General Manager
    • Classification: Simple
    • Type of Transaction: GG2P – Government to PrimeWater
    • Who may avail: Authorized Employee of PrimeWater Mabalacat
    Checklist of Requirements
    • Reportorial Obligation
    • Various Communications
    Where to Secure:

    Mabalacat City Water District

    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Submit Reports required from PrimeWater Mabalacat under the JVA

    Accept report/s and acknowledge receipt thereof.

    		 None 2 minutes Records Assistant

    Photocopy and endorse Report to the Office of the General Manager.

    		 None 10 minutes Records Assistant

    Receive and conduct initial review of the report and endorse it to the General Manager.

    		 None 3 minutes Executive Assistant

    Evaluate Report and endorses to concerned CMU Personnel for filing and monitoring.

    		 None 10 minutes General Manager

    File and docket original document.

    		 None 3 minutes Records Assistant
    Estimated Total Processing Time: 28 minutes
  • 7. Procedure on Asset Management Supervision
    • Office or Division: Engineering and Maintenance Division
    • Classification: Complex
    • Type of Transaction: G2G (Government to Government)
    • Who may avail: Contract Monitoring Unit of Mabalacat City Water District (MCWD)
    Checklist of Requirements
    Complete List of Mabalacat City Water District Facilities and PrimeWater Facilities with indicated details:
    • Status of Facilities and Equipment
    • Report and recommendation to maintain good condition of Assets
    Where to Secure:
    • Finance Section of Mabalacat City Water District
    • PrimeWater of Mabalacat City (PrimeWater)
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Provide the complete list of facilities currently in use for operations with complete details

    Receive and review the complete list of facilities with complete details.

    		 None 30 minutes Water/Sewerage Maintenance General Foreman

    Assist MCWD Engineer during actual inspection

    Coordinate with PrimeWater and inspect the Facilities to determine if said assets are kept in good condition.

    		 None 3 days Water/Sewerage Maintenance General Foreman

    Prepare report on the result of actual inspection.

    		 None 4 hours Water/Sewerage Maintenance General Foreman

    Make recommendations to maintain or improve condition of assets.

    		 None 4 hours Water/Sewerage Maintenance General Foreman

    Discuss to the General Manager results of inspection.

    		 None 30 minutes Water/Sewerage Maintenance General Foreman

    Discuss with PrimeWater Branch Manager the action plan to be taken.

    		 None 2 hours General Manager
    Estimated Total Processing Time: 4 days & 3 hours
  • 8. Project Implementation Monitoring
    • Office or Division: Engineering and Maintenance Division / OGM
    • Classification: Simple
    • Type of Transaction: G2G (Government to Government)
    • Who may avail: Contract Monitoring Unit of Mabalacat City Water District (MCWD)
    Checklist of Requirements
    • Project Scope
    • Plans and Specifications
    • Program of Works
    • Project Timeline
    • Progress Report
    Where to Secure:
    • PrimeWater of Mabalacat City (PrimeWater)
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Provide the list with comprehensive details of Proposed Projects

    Receive and review the complete list of Proposed Project(s)

    		 None 1 hour Water/Sewerage Maintenance General Foreman

    Discuss details of proposed project(s) to MCWD and provide progress report

    Inspect the location of proposed project

    		 None 1 hour Water/Sewerage Maintenance General Foreman

    Monitor the development of the project and make a progress report

    		 None 4 hours Water/Sewerage Maintenance General Foreman

    Attend to the discussion with regards to the progress of the project

    Discuss with PrimeWater Branch Manager if there are significant variations with respect to the implementation of the project, if any

    		 None 2 hours General Manager
    Estimated Total Processing Time: 8 hours
  • 9. Water Quality Monitoring
    • Office or Division: Engineering and Maintenance Division
    • Classification: Simple
    • Type of Transaction: G2G - Government to Government (MCWD to LGU, LWUA)
    • Who may avail: Mabalacat City Water District (MCWD), Mabalacat City Health Office (CHO), Local Water Utilities Administration (LWUA)
    Checklist of Requirements
    • Daily Residual Chlorine Test Results
    • Monthly Bacteriological Test Results
    • Semi-annual Physical and Chemical Test Results
    • Annual Water Potability Certificate
    Where to Secure:
    • PrimeWater of Mabalacat City (PrimeWater)
    • Mabalacat City Health Office (CHO)
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Initiate the residual chlorine testing and water sampling

    Witness sixty (60) random concessionaire water sampling for residual chlorine and bacteriological testing

    		 None 6 hours Water/Sewerage Maintenance General Foreman

    Provide the complete Test Reports

    Receive and review the complete list of Test Reports

    		 None 1 hour Water/Sewerage Maintenance General Foreman

    Submit the Test Reports to City Health Office (CHO) and to LWUA

    		 None 1 hour Water/Sewerage Maintenance General Foreman

    Request and secure Water Potability Certificate from CHO

    		 None 2 hours Water/Sewerage Maintenance General Foreman
    Estimated Total Processing Time: 10 hours
  • 10. Request for Personnel Records Procedure (Certificate of Employment, Service Record and other Personnel related Documents)
    • Office or Division: Administrative Services Dept - Human Resources Section
    • Classification: Simple
    • Type of Transaction: G2C – Government to Citizen
    • Who may avail: Present and Former employees of Mabalacat City Water District
    Checklist of Requirements
    Formal Request (personal appearance either verbal or written):
    • Complete Name and purpose of request
    • Authorization Letter, if done thru representative
    • Valid ID
    Where to Secure:
    • Applicant
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Personally Submit Request or thru Representative

    Validate request, locate and verifies records thru employee 201 files

    		 None 15 minutes AGSO A

    Prepare/encode and generate requested document and have it signed by authorized signatories

    		 None 20 minutes AGSO A

    Review, approve and sign the requested document

    		 None 5 minutes
    • SIRDO A
    • General Manager

    Received requested document

    Verify the valid ID presented and release the requested document

    		 None 3 minutes AGSO A
    Estimated Total Processing Time: 43 minutes
  • 11. Payroll Processing Procedure
    • 11.A: Contract Of Service (COS)
      • Office or Division: Administrative Services Dept - Human Resources Section
      • Classification: Simple
      • Type of Transaction: G2G – Government to Government
      • Who may avail: All Mabalacat City Water District Employees
      Checklist of Requirements
      • Daily Attendance Summary
      • Accomplishment Report
      Where to Secure:

      Contract of Service Employees

      CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

      Submit requirements duly certified by immediate supervisor

      Verifies daily attendance in the system and logbook, if applicable and deduct applicable absences or tardiness.

      		 None 20 minutes AGSO A

      Prepares payroll summary computation based on attendance.

      		 None 3 minutes AGSO A

      Generate payroll summary and have it signed by authorized signatories.

      		 None 5 minutes AGSO A

      Check, verify and signed payroll summary and forward to Finance for check preparation.

      		 None 2 minutes SIRDO A

      Prepares Request for Check preparation.

      		 None 1 minute AGSO A

      Verifies the Completeness of Documents, Prepare Budget Requisition and Status, Generate Budget Utilization Request, Prepare Journal Entry Voucher and Disbursement Voucher and Send to Cashier for check preparation.

      		 None 10 minutes
      • AGSO A
      • Sr. Corp. Accountant
      • Corp. Budget Specialist
      • Chief Corporate Accountant

      Prepares check and have it signed by authorized signatories.

      		 None 5 minutes Cashier

      Verifies of cash received, signed and acknowledge receipt of payroll

      Encashed check and distribute pay envelopes to employees.

      		 None 30 minutes Cashier
      Estimated Total Processing Time: 1 hour 16 minutes
    • 11.B: Permanent Employees
      • Office or Division: Administrative Services Dept - Human Resources Section
      • Classification: Simple
      • Type of Transaction: G2G – Government to Government
      • Who may avail: All Mabalacat City Water District Employees
      Checklist of Requirements
      • Daily Attendance Summary
      Where to Secure:

      Regular/Permanent Employees

      CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

      Initiate payroll preparation and post all payroll deductions in the payroll system

      		 None 10 minutes AGSO A

      Generate all payroll related documents and have them signed by authorized signatories

      		 None 5 minutes AGSO A

      Check, verify and signed payroll documents and forward to Finance for check preparation

      		 None 2 minutes SIRDO A

      Verifies the Completeness of Documents, Prepare Budget Requisition and Status, Generate Budget Utilization Request, Prepare Journal Entry Voucher and Disbursement Voucher and Send to Cashier for check preparation

      		 None 10 minutes
      • AGSO A
      • Sr. Corp. Accountant
      • Corp. Budget Specialist
      • Chief Corporate Accountant

      Prepares check and have it signed by authorized signatories

      		 None 5 minutes Cashier

      Verifies and Sign payroll documents DV and check issued

      		 None 2 minutes General Manager

      Submit to bank for crediting to individual employee accounts

      		 None 25 minutes Cashier

      Prepare and Issue Payslips

      		 None 10 minutes AGSO A
      Estimated Total Processing Time: 1 hour 9 minutes
  • 12. Leave Application Procedure
    • Office or Division: Administrative Services Dept - Human Resources Section
    • Classification: Simple
    • Type of Transaction: G2G – Government to Government
    • Who may avail: All Permanent/Casual/Contractual Employees
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    Duly Accomplished Leave Form (Civil Service Form No. 6) Human Resources Section

    Additional Requirements:

    • Medical Certificate (for Sick Leave)
    • Certificate of Live Birth (for Maternity/Paternity)
    • Marriage Contract
    • Medical Parctitioner/Hospital/Clinic
    • PSA/Local Civil Registrar
    • PSA/Local Civil Registrar
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Secure CS Form No 6, fill out completely and submit to HR Section

    Issue Civil Service Form No 6 (Leave Application Form)

    		 None 1 minute AGSO A

    Fill out the leave balance certification part and have it signed

    		 None 3 minutes AGSO A

    Verifies leave balance and signed the certification

    		 None 2 minutes SIRDO A

    Submit to the office of the GM for approval

    		 None 2 minutes AGSO A

    Review and approve/disapprove the Leave application

    		 None 2 minutes General Manager

    Received Notice of Approved/disapproved Leave

    Notify employee and record leave in the system

    		 None 3 minutes AGSO A
    Estimated Total Processing Time: 13 minutes
  • 13. Request for Monetization of Leave Credits Procedure
    • Office or Division: Administrative Services Dept - Human Resources Section
    • Classification: Simple
    • Type of Transaction: G2C – Government to Citizen
    • Who may avail: All Active and qualified employees of Mabalacat City Water District
    Checklist of Requirements
    • 10 days VL Monetization
      • Duly accomplished and signed application Form
    • 50% or more VL/SL Monetization
      • Approved Letter of Request
      • Duly accomplished and signed application Form
    Where to Secure:
    • Applicant
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Secure, fill-out and submit an Application Form to the Human Resource Section, attached supporting documents, if necessary

    Issue Application Form and verifies employee’s leave balances

    		 None 2 minutes AGSO A

    Secure, fill-out and submit an Application Form to the Human Resource Section, attached supporting documents, if necessary

    Process leave details on the application form and submit for approval

    		 None 3 minutes AGSO A

    Secure, fill-out and submit an Application Form to the Human Resource Section, attached supporting documents, if necessary

    Validate, Review, sign the application form and send to the OGM for approval.

    		 None 2 minutes SIRDO A

    Secure, fill-out and submit an Application Form to the Human Resource Section, attached supporting documents, if necessary

    Review, Approve (or disapprove), and affix signature

    		 None 5 minutes General Manager

    Once approved, prepare request for check preparation and submit to Finance

    If disapproved, advise applicant of the decision

    		 None 3 minutes AGSO A

    Verifies the Completeness of Documents, Prepare Budget Requisition and Status, Generate Budget Utilization Request, Prepare Journal Entry Voucher and Disbursement Voucher and Send to Cashier for check preparation

    		 None 10 minutes
    • AGSO A
    • Sr. Corp. Accountant
    • Corp. Budget Specialist
    • Chief Corporate Accountant

    Prepares check and have it signed by authorized signatories

    		 None 5 minutes Cashier

    Received check and acknowledge receipt on the DV

    Issue check and have the DV signed received by recipient

    		 None 1 minute Cashier
    Estimated Total Processing Time: 31 minutes
  • 14. Supplies Issuance Process
    • Office or Division: General Services Office
    • Classification: Simple
    • Type of Transaction: G2P (Government to PrimeWater), G2C (Government to Citizen)
    • Who may avail: MCWD Employees and PrimeWater
    Checklist of Requirements
    • Requisition and Issuance Slip (RIS) for MCWD Employees
    • PrimeWater Requisition Slip (PRS) for PrimeWater
    Where to Secure:
    • Requisitioning Officer
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Present RIS/PRS

    Verify availability of items listed for requisition in the Total Work Management System (TWMS)

    		 None 1 minute Warehouse Assistant
    • For PrimeWater: Prepare RIS of the items listed for requisition and attach PRS.
    • For MCWD employees: proceed to next step
    • None
    • None
    		 30 minutes Warehouse Assistant

    Assign RIS number

    		 None 2 minutes Warehouse Assistant

    Check items listed for requisition

    		 None 2 minutes Supervising Materials Planning Officer

    Check and inspect items to be issued

    		 None 5 minutes Supervising Materials Planning Officer

    Secure approval of the General Manager

    		 None 3 minutes Supervising Materials Planning Officer

    Encode RIS to TWMS

    		 None 10 minutes Warehouse Assistant

    Receive items requested

    Issue items requested and ensure that requisitioning officer has acknowledged receipt of items in the RIS.

    		 None 5 minutes
    • Supervising Materials Planning Officer
    • Warehouse Assistant
    Estimated Total Processing Time: 58 minutes
  • 15. Procurement Process - P50,000.00 and Below
    • Office or Division: General Services Office
    • Classification: Simple
    • Type of Transaction: G2G (Government to Government, G2B (Government to Business), G2C (Government to Citizen)
    • Who may avail: MCWD Department Heads
    Checklist of Requirements
    • Purchase Request (PR)
    Where to Secure:
    • Requisition Officer
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Submit PR to Supervising Materials Planning Officer

    Review document submitted

    		 None 1 minute Supervising Materials Planning Officer

    Encode Purchase Request in the Total Warehouse Management System (TWMS) and prepare Supply Availability Inquiry (SAI)

    		 None 20 minutes Supervising Materials Planning Officer

    Transmit PR and SAI to Finance Department for the issuance of Budget Utilization Request (BUR)

    		 None 2 minutes Supervising Materials Planning Officer

    Receive PR, SAI and BUR from Finance Department and secure the approval of the General Manager

    		 None 5 minutes
    • Supervising Materials Planning Officer
    • General Manager

    Prepare Request For Quotation (RFQ) and canvass to at least 3 suppliers. Ensure that all information in the RFQ are properly filled out by suppliers

    		 None 1 day Supervising Materials Planning Officer

    Prepare Abstract of Quotation and determine the lowest price or supplier that has met the product specification in the PR

    		 None 1 hour Supervising Materials Planning Officer

    Secure approval of the Head of the Agency on AOQ

    		 None 3 minutes
    • Supervising Materials Planning Officer
    • General Manager

    Under the TWMS, prepare Purchase Order

    		 None 5 minutes Supervising Materials Planning Officer

    Endorse for approval of Purchase Order

    		 None 3 minutes
    • Supervising Materials Planning Officer
    • General Manager

    Secure confirmation of supplier

    		 None 2 hours Supervising Materials Planning Officer

    Transmit all documents mentioned above to Finance Department for check preparation

    		 None 2 minutes Supervising Materials Planning Officer

    Verifies the Completeness of Documents, if okay, Prepare Budget Requisition and Status, Generate Budget Utilization Request, Prepare Journal Entry Voucher and Disbursement Voucher, have them sign and Send to Cashier for check preparation

    		 None 30 minutes
    • Sr. Corporate Accountant
    • Corp. Budget Specialist
    • Chief Corporate Accountant

    Issue check and have it sign by the authorized signatories

    		 None 5 minutes Cashier

    Issue check and have it sign by the authorized signatories

    		 None 5 minutes Cashier

    Receive items procured, compare actual items against specifications ordered and under TWMS encode the items and prepare Store Receiving Slip and Inspection & Acceptance Report

    		 None 30 minutes
    • Supervising Materials Planning Officer
    • Warehouse Assistant
    Receive procured item

    Have the item procured inspected by the enduser and release the item procured

    		 None 5 minutes
    • Supervising Materials Planning Officer
    • Warehouse Assistant
    Estimated Total Processing Time: 1 day, 4 hours & 51 minutes
  • 16. Procurement Process for Ordinary or Regular Office Supplies and Equipment not Available in the DBM-PS with ABC’s above P50,000.00 but not more than P250,000.00 (Shopping)
    • Office or Division: General Services Office
    • Classification: Simple
    • Type of Transaction: G2G (Government to Government, G2B (Government to Business), G2C (Government to Citizen)
    • Who may avail: MCWD Department Heads
    Checklist of Requirements
    • Purchase Request (PR)
    Where to Secure:
    • Requisition Officer
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Submit PR to Supervising Materials Planning Officer

    Review document submitted

    		 None 1 minute Supervising Materials Planning Officer

    Encode Purchase Request in the Total Warehouse Management System (TWMS) and prepare Supply Availability Inquiry

    		 None 20 minutes Supervising Materials Planning Officer

    Transmit PR and SAI to Finance Department for the issuance of Budget Utilization Request (BUR)

    		 None 2 minutes Supervising Materials Planning Officer

    Receive PR, SAI and BUR from Finance Department and secure the approval of the Head of the Agency

    		 None 5 minutes
    • Supervising Materials Planning Officer
    • General Manager

    Upon receipt of PR,SAI and BUR, post in the Philgeps website for at least (3) three calendar days, prepare RFQs and canvass to at least three (3) suppliers of known qualifications

    		 None 1 day Supervising Materials Planning Officer

    Gather all quotations submitted after the duration of publication and prepare Abstract of Quotation (AOQ), check for completeness and validity of documents submitted and determine the lowest price or the supplier that has met the specifications and other terms and conditions.

    		 None 1 hour
    • BID and Awards Committee (BAC)
    • Supervising Materials Planning Officer

    Secure approval of the Head of the Agency on AOQ.

    		 None 3 minutes
    • Supervising Materials Planning Officer
    • General Manager

    Prepare Purchase Order (PO)

    		 None 5 minutes Supervising Materials Planning Officer

    Endorse approval of PO

    		 None 3 minutes
    • Supervising Materials Planning Officer
    • General Manager

    Secure confirmation of supplier on PO

    		 None 2 hours Supervising Materials Planning Officer

    Transmit all documents to Finance Department for check preparation

    		 None 3 minutes Supervising Materials Planning Officer

    Verifies the Completeness of Documents, if okay, Prepare Budget Requisition and Status, Generate Budget Utilization Request, Prepare Journal Entry Voucher and Disbursement Voucher, have them sign and Send to Cashier for check preparation

    		 None 30 minutes
    • Sr. Corporate Accountant
    • Corp. Budget Specialist
    • Chief Corporate Accountant

    Issue check and have it sign by the authorized signatories

    		 None 5 minutes Cashier

    Receive items procured, compare actual items against specifications ordered and under TWMS encode the items and prepare Store Receiving Slip and Inspection and Acceptance Report

    		 None 30 minutes
    • Warehouse Assistant
    • Supervising Materials Planning Officer
    Receive procured item

    Have the item procured inspected by the end-user and release the item procured and ensure to acknowledge receipt in RIS

    		 None 5 minutes
    • Warehouse Assistant
    • Supervising Materials Planning Officer
    Estimated Total Processing Time: 1 day, 4 hours & 51 minutes
  • 17. Processing of Request for Petty Cash Fund
    • Office or Division: Finance Office/Section
    • Classification: Simple
    • Type of Transaction: G2C-Government to Citizen
    • Who may avail: Current employees of MCWD
    Checklist of Requirements
    • Duly Approved Petty Cash Voucher (PCV) Form
    Where to Secure:
    • Requesting Employee
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Get and Accomplish Request for Petty Cash Form

    • Particulars – details of the expenditure
    • Amount – requested amount
    • Requested By - employee’s name and signature

    Issue Request for Petty Cash Form

    		 None 3 minutes Cashier

    Secure Approval of Petty Cash request from Immediate Supervisor

    Immediate Supervisor approves/disapproves request for Petty Cash Form

    		 None 2 minutes Immediate Supervisor of requesting employee

    Submit duly approved Request for Petty Cash Form and wait for the release of cash

    Receive and validate Request form

    		 None 1 minute Cashier

    Receive cash and acknowledge receipt

    Release requested Petty cash and have it acknowledged

    		 None 1 minute Cashier
    Estimated Total Processing Time: 7 minutes
  • 18. Petty Cash Liquidation
    • Office or Division: Finance Office/Section
    • Classification: Simple
    • Type of Transaction: G2C-Government to Citizen
    • Who may avail: Current employees of MCWD
    Checklist of Requirements
    • Official Receipt/Sales Invoice
    Where to Secure:
    • Requestor
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Submit Official Receipt or Sales Invoice and return excess cash (if applicable)

    Attach accomplished Request for Petty Cash Form

    		 None 2 minutes Cashier

    Submit Official Receipt or Sales Invoice and return excess cash (if applicable)

    Check completeness and accuracy of supporting documents for liquidation and account cash returned, if any

    		 None 2 minutes Cashier

    Submit Official Receipt or Sales Invoice and return excess cash (if applicable)

    Fill out the Petty Cash Form

    		 None 4 minutes Cashier

    Accomplish Part D of Petty Cash form. Check the box for Liquidation or Reimbursement and Sign the voucher

    Release cash for Reimbursement (if applicable)

    		 None 2 minutes Cashier
    Estimated Total Processing Time: 10 minutes
  • 19. Processing of Payment for Reimbursement of Expenses
    • Office or Division: Finance Office/Section and Office of the General Manager
    • Classification: Simple
    • Type of Transaction: G2C-Government to Citizen, G2B-Government to Business, G2G-Government to Government
    • Who may avail: Suppliers, Government Offices/Agencies and Other Private Companies and Individuals
    Checklist of Requirements
    • Official Billing Statement/Statement of Account
    • Invoice of payee (if applicable)
    • Valid Official Receipt (if applicable)
    Where to Secure:
    • Requestor
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Submit all documents based from the Checklist requirement.

    Check completeness and validate all documents received

    		 None 10 minutes Des. Administration Service Assistant C

    Submit all documents based from the Checklist requirement.

    Prepare Budget Requisition Status to Generate Budget Utilization Request

    		 None 5 minutes Des. Corporate Budget Specialist B

    Submit all documents based from the Checklist requirement.

    Prepare Journal Entry Voucher (JEV) and Disbursement Voucher (DV)

    		 None 5 minutes Sr. Corp. Accountant C

    Submit all documents based from the Checklist requirement.

    Review the completeness and accuracy of supporting documents. Sign on the DV, JEV and other relevant documents

    		 None 3 minutes Chief Corp. Accountant B

    Submit all documents based from the Checklist requirement.

    Prepare Bank Check and transmit to the Office of General Manager

    		 None 5 minutes Cashier

    Submit all documents based from the Checklist requirement.

    Approve the DV and sign the Bank Check

    		 None 5 minutes General Manager

    Receive Bank Check and acknowledge receipt by signing at Received portion of Disbursement Voucher.

    Receive and release the duly signed Bank Check

    		 None 2 minutes Cashier
    Estimated Total Processing Time: 35 minutes
  • 20. Application for Grant of Cash Advance
    • Office or Division: Finance Office/Section and Office of the General Manager
    • Classification: Simple
    • Type of Transaction: G2G-Government to Government
    • Who may avail: Bonded Employees of MCWD
    Checklist of Requirements
    • Estimate of Expense
    • Certification from Accountant (no outstanding or unliquidated cash advances)
    Where to Secure:
    • Requesting Employee
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Prepare and submit Estimate of Expense.

    Check the correctness and appropriateness of Estimate of Expense

    		 None 5 minutes Des. Administration Service Assistant C

    Prepare and submit Estimate of Expense.

    Prepare and make a Certification that the previous Cash Advance have been liquidated and accounted for

    		 None 5 minutes Chief Corporate Accountant B

    Prepare and submit Estimate of Expense.

    Prepare Budget Requisition Status to Generate Budget Utilization Request

    		 None 5 minutes Des. Corporate Budget Specialist B

    Prepare and submit Estimate of Expense.

    Prepare Journal Entry Voucher (JEV) and Disbursement Voucher (DV)

    		 None 5 minutes Sr. Corp. Accountant C

    Prepare and submit Estimate of Expense.

    Review the completeness and accuracy of supporting documents. Sign on the DV, JEV and other relevant documents

    		 None 3 minutes Chief Corp. Accountant B

    Prepare and submit Estimate of Expense.

    Prepare Bank Check and transmit to the Office of General Manager

    		 None 5 minutes Cashier

    Prepare and submit Estimate of Expense.

    Approve the DV and sign the Bank Check

    		 None 5 minutes General Manager

    Receive Bank Check and acknowledge receipt by signing at Received portion of Disbursement Voucher

    Receive and release the duly signed Bank Check

    		 None 2 minutes Cashier
    Estimated Total Processing Time: 35 minutes
  • 21. Liquidation of Cash Advance
    • Office or Division: Finance Office/Section and Office of the General Manager
    • Classification: Simple
    • Type of Transaction: G2G-Government to Government
    • Who may avail: Bonded Employees of MCWD
    Checklist of Requirements
    • Official Receipt
    • Summary of Expenses
    • Liquidation Report
    Where to Secure:
    • Requesting Employee
    CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME RESPONSIBLE PERSON

    Prepare and submit Liquidation Report and Summary of Expenses together with Official Receipt or Sales Invoice. Return excess cash advance if any

    Evaluate and verify submitted documents

    		 None 5 minutes Des. Administration Service Assistant C

    Receive and count excess cash advance

    		 None 5 minutes Cashier

    Prepare Budget Requisition Status to Generate Budget Utilization Request

    		 None 5 minutes Des. Corporate Budget Specialist B

    Prepare Journal Entry Voucher (JEV)

    		 None 5 minutes Sr. Corp. Accountant C

    Review the completeness and accuracy of supporting documents. Sign on the JEV and other relevant documents

    		 None 3 minutes Chief Corp. Accountant B

    Approve and sign the JEV

    		 None 3 minutes General Manager
    Estimated Total Processing Time: 26 minutes

How to File a Complaint/Query

You can tell us your views in the following ways:

  • Visit the PWMC/MCWD Main or Sub-Offices and inform the Customer Services Officer of your complaint, comments, queries, or suggestions.
  • We highly encourage customers to accomplish the Customer Satisfaction Feedback Form (CSFF) provided by the Customer Service Section or Cashier Area of the PWM/MCWD Main and Sub-Offices. To ensure the privacy of their feedback, customers may request sealable envelope and drop the accomplished CSFF to the box provided.
  • Call PWMC/MCWD Main or Sub-Offices:
    • Landline: (045) 331-7404
    • Mobile Hotlines:
      • Globe: 0916-646-1658 (24/7)
      • Smart: 0939-104-7640 (24/7)
      • Sun: 0943-440-5542 (Mondays to Fridays, 8:00 A.M. to 5:00 P.M.)
  • Send a message via Facebook: https://www.facebook.com/PrimeWaterMabalacat
  • You may also write your concern to:
    • ENGR. HECTOR V. AGUILAR
      General Manager
      Mabalacat City Water District
      0255 MacArthur Highway, Mabiga, Mabalacat City, Pampanga
    • ENGR. MARIA LOURDES I. GALVEZ
      Branch Manager
      PrimeWater Mabalacat City
      0255 MacArthur Highway, Mabiga, Mabalacat City, Pampanga

PWMC/MCWD will respond accordingly the soonest time possible on any receipt of an inquiry or complaint. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service.

Privacy Policy

Effective Date: June 17, 2025

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. Information We Collect

  • Name
  • Email address
  • Contact number (if submitted)
  • IP address & device info

2. How We Use Your Data

We use the data to respond to your inquiries, improve our services, send relevant updates, and secure our website.

3. Cookies

We use cookies for analytics and improving user experience. You may disable cookies in your browser settings.

4. Your Rights

You have the right to access, correct, delete, or object to the processing of your data. Email us to make a request.

5. Contact

Email: mwd@mabalacatcitywd.gov.ph